2022 was a year of global reset. As industry and households alike sought to get back on their feet, the desire to rethink experiential touchpoints meant that innovation ran the gamut across all sectors.
2022 saw a rise in expectations around phygital experiences, resisted against disenfranchising existing social structures and saw a burgeoning metaverse flourish. It was a year of moving forward but also one of elevated social consciousness where conversations on burnout, perfection fatigue, and corporate social values caused us to reconsider whether the path ahead was in fact the way to go.
As we enter 2023, the question now becomes, what’s next? Will 2023 continue as 2022, or will it pave new paths and give birth to new and divergent trends? Zooming in on the travel and hospitality space and inspired by industry experts.